By Tobias Matthews, 10 years ago Microsoft moving into enterprise social media with purchase of LinkedIn
By Tobias Matthews, 10 years ago Snapchat overhauls Discover to boost brand traffic as daily user numbers surpass Twitter
By Tobias Matthews, 10 years ago Twitter rolling out big update for Periscope that includes live broadcasting from drones
By Mike Hughes, 10 years ago The true value of social media for customer service is data, NOT resolution